I am using SMS2.0 but do not see any teasers

The following are the possible reasons:

1. The one -time registration during installation may have been incomplete. You will receive a prompt to register within 24 hours again. Please do register when you receive the prompt.
   
2. After installation, the SMS2.0 system takes around 4-12 hours to prepare to serve you teasers or news headlines.
3. Should you still have the same experience, please do contact us at support@affle.co.uk
   

I received an SMS to download SMS2.0. I clicked the link in the SMS but nothing was downloaded.

You should click Yes when you are shown the prompt “connection to server needed”

I received an SMS with a link to download SMS2.0, but it is not underlined and I cannot click it.

You need to turn on the Automatic Find option. To do so, go to your Options menu, scroll down and select Automatic Find On.

Please note that on some phones the Automatic Find option may appear differently.

I am unable to install SMS2.0, what should I do?

Check the software installation setting on your mobile phones and ensure that the Application Manager is set to “ON”.

The Application Manager is typically accessible through the Tools menu.

How do I know if the new SMS2.0 is installed?

Create a new message and send it to yourself. You should see a new SMS user interface, with the SMS2.0 icon.

I am unable to send or read messages.

Please uninstall the application from your phone. Once you have completed this process; your default SMS application will be back in place.

Next, please contact us at support@affle.co.uk with the following information:

1. Your phone number
2. Phone model
3. Are you able to read message from Inbox? (Yes/No)
4. Are you able to create a new message? (Yes/No)
5. Date and approximate time of installation
6. Any other details

I am unable to uninstall SMS2.0

Please restart your phone. Sometimes a restart is required as the SMS2.0 application may be in use.